PMI Carolina Virtual Meeting - It’s Their Fault Not Mine!: Navigating Conflict and Difficult Conversations
Topic: It’s Their Fault Not Mine!: Navigating Conflict and Difficult Conversations
Projects and process improvement often introduce change in organizations. This can cause conflict and frustration with some stakeholders. Project managers often need to help teams make decisions and facilitate difficult conversations to move a project forward. This presentation will examine the causes of conflict, provide a framework for navigating conflict and difficult conversations, and share lessons learned from experience.
Learning Objectives:
- Examine the causes of conflict
- Provide a framework for navigating conflict and difficult conversations
- Share lessons learned from experience
Inputs for the PDU Processor:
Top 5 skills: Creative Problem Solving, Strategic Thinking
Highly Desirable or Market Driven Project Skill: Performance Management, Risk Management
Talent Triangle: Ways of Working
Speaker: Zac Jarrod
Speaker Bio: Zac Jarrard is the President of Jarrard Consulting, LLC. The company is dedicated to bringing out the best in people through team building activities, project management training, and workshops to improve intergenerational communication at work. Zac holds three master’s degrees from Park University and several certifications.
His research interests include gamification, project management, and working across different generations. Outside of his company, Zac is heavily involved in the community. He is a proud ASQ senior member who serves as the Secretary for the Quality Management Division. Zac is an Eagle Scout who aspires to make the world a better place for everyone.
