"Mastering Critical Conversations:" Speaker Paul Nichols, East Region (Wilmington & Jacksonville)
This presentation will provide an overview of how to improve your ability to manage critical conversations in the workplace in a way that both inspires growth and engagement and moves people, processes, and the organization forward. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages.
Learning Outcomes: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze • Utilize various techniques to mitigate an “amygdala hijack” state • Leverage a 5-step model to deliver “challenging” news effectively
Presenter Bio: Paul is a training consultant with extensive experience in designing and facilitating a wide variety of programs including those focused on leadership development, communications, performance improvement, presentation skills and change management. He has worked with leaders to improve their individual and group effectiveness through his executive coaching efforts. Paul is skilled at providing valuable feedback to individuals and is familiar with many forms of self-assessment and 360-degree tools.
https://www.linkedin.com/in/paulnichols18/
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